SoTel is an authorized partner for most of the products it sells on and (including NEC, Samsung, Adtran, Epygi, Unify, Snom/Vtech, Plantronics, Yealink and others). SoTel also offers for sale Secondary Market equipment from Original End Manufacturers (OEMs) that are not affiliated with SoTel.

Secondary Market IT and telephony gear is acquired through multiple channels including, but not limited to: reverse logistics, stock rotations, demo returns, overstocks and other situational opportunities. These products are made available for resale through SoTel and its authorized channel partners. All warranties explicit or implicit on Secondary Market equipment are provided by SoTel Systems, LLC and not through the OEM.

Refurbished / Remanufactured equipment, while not “new”, has been tested and/or remanufactured to meet original product specifications. This work is performed in the USA, by SoTel employees in our own labs and production facilities. SoTel does not alter or change firmware or software in any way on any IT products it sells. SoTel may or may not “default” IT equipment to its original factory settings. Unused Equipment is product that is still in OEM packaging and has never been installed, but is Secondary Market, and therefore not classified “new” and warranty-supported solely through SoTel Systems, LLC. New Equipment is new product in new packaging that is authorized by the OEM to be sold through SoTel, and is OEM supported through the same.

“Cisco” is a registered trademark of Cisco Systems of San Jose CA. SoTel Systems, LLC has no official affiliation with Cisco Systems. “Avaya” is a registered trademark of Avaya Corporation in Basking Ridge, NJ. SoTel Systems, LLC has only ancillary affiliation with Avaya Corporation. “Polycom” is a registered trademark of Polycom Inc in San Jose, CA. SoTel has no affiliation with Polycom.

The Secondary Market for IT and telephony products marketplace is estimated at well over $2B USD. A national IT research firm study revealed that fully 91% of the Fortune 1000 have purchased IT or telephony gear from the Secondary Market in the last five years. The IT/telephony secondary market has existed for over 40 years and offers enterprise and small business consumers cost savings, flexibility, and choice.