Need to send something back to us? Fill out the form below and someone will get back to you within a business day. As always, feel free to give us a call if you need more information. View our return policy here.

1.866.467.6835

Return for Credit

New products where the manufacturer packaging is unopened may be returned to SoTel Systems within 30 days of delivery. Working product returns are charged a standard 15% restocking fee. Shipping charges are not included in the refund amount.

After approval, SoTel Systems will email you return instructions to return the item(s) back to our warehouse.

Return for Exchange

New products where the manufacturer packaging is unopened may be returned to SoTel Systems within 30 days of delivery. Product returns for exchange are not charged a restocking fee if an exchange order of equal or greater value has been placed. Replacement Equipment should be purchased through your SoTel Sales Representative.

After approval, SoTel Systems will email you return instructions to return the item(s) back to our warehouse.

Defective Replacement

  • All defective products may be returned to SoTel Systems within 1 year of delivery (with few exceptions which will be identified at the time of purchase). After the return period has expired, please contact us for discounted equipment options. In some cases, manufacturers offer an extended warranty beyond 1 year which we will honor.
  • Products found to have a manufacturer defect will be replaced with the same model. If same model is no longer available, equipment may be replaced with a "like" model.
  • Force Majeure: Damage from lightning, flood, fire, electrical, water and other "acts of god" are not considered defects and are not covered under any warranty.
  • Devices damaged from customer loaded firmware, software or drivers are not covered under our defective return policy.
  • Replacement orders will be processed within 1 business day. If replacement equipment is backordered or no longer available, a SoTel representative will contact you to discuss available options.
  • All replacement equipment will be sent out via Ground shipment. If expedited replacements are required, please contact your SoTel Sales Representative for assistance. Charges may apply.
  • Once equipment is received by SoTel, we will examine/test the equipment for suggested defects. If no defect is found, customers will be charged the full amount for replacement product and equipment will be returned to customer.

After approval, SoTel Systems will email you return instructions to return the item(s) back to our warehouse. If equipment is found to be defective more than 30 days after order is placed, then Customers are responsible for return shipping costs.

Defective - Return for Credit

  • All defective products may be returned to SoTel Systems within 1 year of delivery (with few exceptions which will be identified at the time of purchase). After the return period has expired, please contact us for discounted equipment options. In some cases, manufacturers offer an extended warranty beyond 1 year which we will honor.
  • Force Majeure: Damage from lightning, flood, fire, electrical, water and other "acts of god" are not considered defects and are not covered under any warranty.
  • Devices damaged from customer loaded firmware, software or drivers are not covered under our defective return policy.
  • Once equipment is received by SoTel, we will examine/test the equipment for suggested defects. If no defect is found, customers will be charged the full amount for replacement product and equipment will be returned to customer.

After approval, SoTel Systems will email you return instructions to return the item(s) back to our warehouse. If equipment is found to be defective more than 30 days after order is placed, then Customers are responsible for return shipping costs.

Contact Info

We take your privacy seriously at SoTel Systems. None of the data entered here will be used for marketing purposes. This information is kept separate from our marketing list and will only be used for RMA related communications.

RMA #1

Enter the serial number found on your device. If you are returning more than one unit of the same model number, separate each with a comma. If your product does not have a serial number, leave this field blank. Please note, if your item is serialized we must receive serial numbers from you to proceed with your RMA. Generally, all items over $50 are serialized. Please power down your device and review all surfaces and packaging for a serial number.

RMA #2

Enter the serial number found on your device. If you are returning more than one unit of the same model number, separate each with a comma. If your product does not have a serial number, leave this field blank. Please note, if your item is serialized we must receive serial numbers from you to proceed with your RMA. Generally, all items over $50 are serialized. Please power down your device and review all surfaces and packaging for a serial number.

RMA #3

Enter the serial number found on your device. If you are returning more than one unit of the same model number, separate each with a comma. If your product does not have a serial number, leave this field blank. Please note, if your item is serialized we must receive serial numbers from you to proceed with your RMA. Generally, all items over $50 are serialized. Please power down your device and review all surfaces and packaging for a serial number.

3 Models Per RMA# Maximum
If you have more than three different model numbers to return, please create an new RMA. Each RMA number can only be associated with 3 unique model numbers. Each model can have unlimited quantity.