Support

24/7 Emergency Sales & Technical Support

SoTel understands that situations occur before and after normal business hours. This is why we are proud to offer 24/7 emergency support to all customer1.

Whether it is a lightning strike, water damage, or just faulty equipment, SoTel will help.

Depending on your needs contact us at either of our after hours numbers:

  • (866) GoSoTel Sales Support
  • (877) MySoTel Technical Support

You will speak to a representative for fast and reliable assistance. In addition to our Sales Support Hotline, please email us at
afterhours@sotelsystems.com1 with your emergency needs. “Just Right, Right Away!”

Technical Support

Troubleshooting a PBX, programming assistance, phone support, and many more reasons is the purpose of the technical assistance center. SoTel offers current customers Tier 1 technical assistance2 to help you resolve errors or issues you are experiencing with your PBX, just call 877-MySoTel. From the traditional to newer IP base PBXs, SoTel is here to help.

Attention NorstarSupport.com Visitors

SoTel Systems acquired the Norstar Support website www.norstarsupport.com. To continue getting the same level of support as you did with this website portal please submit your request by creating a ticket below. 1, 3

Customers who subscribe to our SIP Services, please visit our Agent Portal for additional support information.

Ticketing System

Please visit our ticketing system at any time to search our knowledge base for help or to submit a ticket. For faster service, please register first.

Support Hours: 8 am – 6 pm CST3.

Create Ticket

Disclaimer:

  1. Charges may apply for all forms of SoTel Support
  2. Technical support is managed through our ticketing systems for documentation, upgrades & new releases of services, and 100% customer satisfaction
  3. A support engineer will call you back within 2 hours time, during normal business hours.