Features

Built for all enterprises

OpenScape Office MX has been specifically designed to meet the needs of small and medium enterprises with features that make managing diverse communications simple and cost effective.

The presence capability lets everyone set their availability so someone can tell if a colleague is in a meeting, on a phone call, when they’ll become available and the best way to contact them. If someone is out of the office they can even update their availability via their phone.

OpenScape Office MX makes it easy to set up conference calls using the ‘Conference Management’ feature. Schedule a conference call, create a dial-in or ad-hoc call on the fly by simply dragging and dropping participants from the directory. Remember, there are no conference call charges. It’s all handled through OpenScape Office MX, so costs are reduced and productivity is improved because everyone can get together to make the decisions required to move forward.

Because OpenScape Office MX integrates seamlessly with Microsoft Outlook™, everyone can access all their communications via a single screen. Email, voicemail, fax and instant messages can be viewed, managed and answered from the application they’re most familiar with – the Outlook screen they use everyday. What’s more, presence status and voicemail greetings will change dynamically based on events in the Outlook™ calendar, so callers will always get the latest information about staff availability. There’s no need to switch between systems or screens, so its not surprising that productivity is increased.

A feature rich system to that makes working a pleasure

OpenScape Office MX is a total solution package that comes with a whole host of cool features. Just think how convenient they could be for your customer’s business:

• Have all contacts in just ONE directory so they don’t have to search for numbers in multiple places.
• Access, change, and manage key contacts with handy favorites lists.
• Route all mobile and desk phone messages to ONE voice message box.
• Receive and respond to faxes as easily as an email with a fax message box.
• Refer to incoming and outbound call history with a personal call journal.
• Forward all calls to ONE number with intelligent call management.
• Get immediate notifications when away from their desk and a key message or fax arrives.
• Give callers options to reach someone with personal auto attendant.
• Connect callers to available staff the first time and see the presence status of everyone in the organization with Attendant Console.
• Dial a number from any desktop application to contact someone immediately.
• Never misunderstand a customer instruction or action item again with live call recording.
• Instant message a contact who is already on another line to let them know another call is waiting or their attention is needed for another matter.
• Take advantage of their negotiated call rates and call packages with different mobility capabilities.