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How will it work in practice?
At Siemens Enterprise Communications we understand just how frustrating it can be when business grinds to a halt just because someone is in a meeting, out of the office or unable to take a call. HiPath OpenOffice ME is a part of Siemens’ award-winning portfolio of Open Communications solutions. Through seamless integration, it makes the frustrating physical and technological barriers to efficient communication a thing of the past.
Here are just a few examples of what HiPath OpenOffice ME can do for your customers on a typical working day:
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9:05 am: Your customer needs to speak with someone right away but they’re already on the phone. With HiPath OpenOffice ME your customer can check their presence status and send them an Instant Message. |
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10:30 am: An offsite meeting ran late and your customer will be late getting back to the office. Update presence status from a mobile phone instead of relying on a colleague to send a message. Their voicemail greeting will change dynamically too, depending on their presence status. |
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12:22 pm: An important customer is on the phone and wants a conference call NOW. With HiPath OpenOffice ME, see who’s available instantly. Drag and drop available team members into the application to call them at once. If someone is already on another call, send an Instant Message and ask them to join in as soon as they can. |
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1:20 pm: At lunch you customer is reviewing a document in an application on their laptop and needs to call a contact number listed in the file. Click and dial to call them directly from your laptop with HiPath OpenOffice ME. |
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2:59 pm: Your customer is on a critical call and has to divide their attention between listening, speaking and furiously writing notes. HiPath OpenOffice ME lets your customer record the conversation for a detailed meeting report or to review later. Simple. |
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5:23 pm: Your customer has been in meetings all day, returning and answering phone calls in between, but can’t remember who they’ve called back and who’s called them. HiPath OpenOffice ME lets them prioritize and view messages in a call journal without having to listen to each one. |
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6:15 pm: Your customer switches between email, voicemail systems and the fax machine. Integrate them seamlessly into one application with a Microsoft OutlookTM plug-in. |
So here’s the bottom line
HiPath OpenOffice ME from Siemens puts an end to inefficient and inadequate communications. It enables your customer to achieve new levels of productivity by freeing up bottlenecks, reducing wasted time and speeding up decision making. Your customer will be able to increase their employee and customer satisfaction, as well as improve revenue opportunities — all at a reducted operational cost. Wow!
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