Business Issues

Okay, so why does my customer need it?

It’s ironic that the communication devices that were designed to enable staff to enjoy more freedom and mobility can also cause business to grind to a halt. And the more time your customer wastes chasing missed calls, waiting for answers or playing phone tag, the less time they spend adding to their bottom line. We believe communications tools should work more efficiently for your customers, so they can concentrate on their core business.

Are we really wasting that much time?

In short, yes. The average small-to-medium-sized enterprise (SME) uses 6.4 types of communications devices and 4.8 communications applications such as email, mobile phones, desktop phones and PDA’s*. Juggling them is almost impossible, especially when your people could be anywhere within your building, on the road, or even on the other side of the world. The end result is inefficient communications with unpredictable costs that can easily get out of control:

  • 52% of employees use multiple methods to contact someone on a daily basis
  • 36% of the time they fail to get connected
  • 22% of deadlines are missed as well as valuable revenue opportunities

So if your customers can overcome inefficient communications, they will have a distinct competitive advantage, while addressing bigger business issues.

*Unified Communications Application: Uses and Benefits, January 2006, Sage Research

What difference will HiPath OpenOffice ME make?

HiPath OpenOffice ME works seamlessly with your customer’s existing IT infrastructure and the applications their staff use every day to make communication intelligent and intuitive. The result is:

  • More efficient, happier and productive staff
  • A more mobile workforce
  • Improved workflow so revenue opportunities are seized
  • Improved customer service and response times
  • No more back logs and bottlenecks
  • No more missed calls or faxes, no more phone tag or playing guessing games

All of which means there’s less stress in their workplace, staff are happier and can meet more project deadlines to give them a competitive advantage.