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System Overview
A complete 3CX Phone System for Windows consists of the server software, soft phones or SIP hardware phones, and a VOIP Gateway to connect your existing phone lines. A VOIP provider can be used to leverage low cost calls across your user network.
The system can use the existing computer wiring (and share the network point with the computer) and can be installed on an existing, non-dedicated Windows server (no need for Linux!) or run as a virtual machine. Say goodbye to expensive, proprietary, phone system expansion modules and costly phone bills!
Unified Communications
With 3CX users can easily see the presence of other users and avoid unnecessarily making or transferring calls. Presence is displayed in any standards-based SIP client, including 3CX VOIP Client and SIP hardware phones (BLF). Deliver mobility by allowing users to make and receive calls from anywhere – even from home. Unify voice mail and faxes with email by having them all delivered to the users’ inbox.
Enterprise features: Call Queuing, IVR, Intercom/Paging
3CX Phone System includes enterprise level features as standard. Set-up auto attendants / digital receptionists and call forwarding rules based on Caller ID, time and type of call. Queue calls and distribute to agents as they become available. Page groups of users to broadcast a message or call a single user via intercom. 3CX also integrates a complete voice mail system.
Outlook & CRM integration
3CX Phone System has full integration with Outlook, Salesforce.com and other CRM systems. You can initiate phone calls directly from Microsoft Outlook or Salesforce.com without having to enter the phone number. The call will be setup automatically and logged. Upon receiving an inbound call, the contact record will automatically be opened based on the Caller ID. Call duration and missed calls are logged as well, saving personnel valuable time.
Managing lines and DID numbers with 3CX Phone System
With 3CX it is easy to manage your phone lines and DID numbers. For example, to route a particular line or DID number to a different extension, click on the line in the management console and make the relevant changes. |
