TeleCare support service

Maximize your investment. Norstar systems are sophisticated, and your telephone system should be customized to your needs so that you can communicate more efficiently and effectively. We can help you take full advantage of the benefits of the Norstar system, allowing you to grow your business.

Help is just a phone call away. Not sure what features you may need, or exactly how to set them up to work for you? We can help! Choose TeleCare™ remote programming support for your system, and any changes you need to have made will be accomplished immediately during normal business hours. No need to pay for a technician to make a trip to your location for programming changes.

TeleCare benefits:

We know you. We are very involved with each and every customer we have, and we maintain detailed programming records. We know your system, and we listen to what you want.

We support you. We have immediate access to your records, and we respond to your needs with personalized service and support. We can help you and your business achieve improved productivity, because we have the expertise necessary to provide you with complete training for your system.

Toll-free call-center. We have a technical support center for you to call toll-free. The technicians will immediately dial into your system if you require programming changes.

Disaster recovery. We know the importance of your system reliability, and we maintain electronic backups of your system's programming data on our servers. In the event of a catastrophe, we will restore your system's programming for you.*

Technical support. You can receive toll-free technical support for the entire length of the TeleCare period. And you can access free technical support 24/7 through the tech support section of our web site.

Emergency response. You can rely on us to be there for you, day or night. We will respond to any emergency situation or outage immediately during normal business hours, or within one hour if outside of normal business hours.Training materials included. You can learn how to use your system quickly when you go through our training process. Click here to learn how we teach you to use the many functions of the system.Note: TeleCare support packages are available for any size Norstar system. Software versions DR5 and higher are supported. Prices vary according to number of ports used on a system. Systems require a RAD remote access device for TeleCare support to be rendered. Call us for details.*Version DR5 will not allow a data backup to be made.

Call toll-free 1-888-856-9817
or use our online form here