About Nortel Norstar Systems

Norstar phone systems, manufactured by Nortel Networks, are the most popular brand of communication systems on the market today. Commonly referred to as the Norstar ICS (Integrated Communications System), the platform is comprised of fully digital switches, telephone sets, voice mails, and peripherals that work together to provide reliable, feature-rich, and sophisticated communications solutions for offices of varying in size from anywhere between two to (150) users.

Norstar links

Norstar ICS systems

There are three different sizes of ICS that make up the current Norstar product line:

Mini 3x8 system, supports up to 3-incoming lines and 8-stations.
Compact ICS system, designed for small businesses, and is scalable up to a maximum of 8-incoming lines and 24-stations.
Modular ICS system, designed for larger, growing businesses. This system platform is scalable by adding expansion modules to support up to 272-ports, which is a combination of incoming lines and stations. The largest system SoTel Systems will support is a Modular ICS with 150-telephone sets.

In addition, there are a couple of older platforms that we support: the Modular M8x24 systems (discontinued in favor of the Modular ICS line), and the small 6x16 systems, which were replaced by the Compact ICS line. These two platforms are considered Legacy products, and are only available refurbished.

Reliable

The success of the Norstar line is primarily attributed to their reliability, functionality, and ease of use. In fact, they are arguably the most reliable system produced, with an extremely low Mean Time Between Failure (MTBF) rate. Nortel's documented MTBF for the system, utilizing Bellcore standards, is 50 years! Compare that to Lucent's 2.1 years.

Functional

Functionally, Norstar systems are on the leading edge of technology. Nortel spends a great deal of capital on research and development in order to maintain their market share. So customers can rely on the product to be more feature-rich than other systems on the market. Click here for a list of some of the many features.

Easy to operate

Since the Norstar system's telephones all have LCD displays, the system is extremely easy to use and to learn. The LCD prompts the user one step at a time to move through the various functions of the system. The Norstar systems make it easy to get started, easy to make and manage calls, and easy to add options (such as voice mail or message-on-hold solutions).

How we can help you

At SoTel Systems, we make sure to keep up to date on the Norstar systems and technology so that we may advise you on the best way for you to meet your communications needs. We will always do our best to educate you so that you can make the best decision for your organization. Talk with us to learn more about these products and what they can do for you and your business.