Call Pilot 100 voice mail system

Call Pilot 100 Specifications 4-channels 10-mailboxes 9-hours of storage Expandable to 40-mailboxes Comes with all documentation and user cards. And we can program and teach you how to use it too! Mailbox expansion prices Details of features and functionality

Why get voice mail?
Voice mail is a great productivity enhancer for you and your office staff. Never miss an important call if you're out of the office or away from your desk. Other staff members do not have to take time away from their jobs in order to take down a message on a notepad. And callers that leave messages in voice mail can take as much time as they want to leave a detailed communiqué instead of having to play "phone tag" when the message is important.

Statistics show that callers would rather leave a voice mail than having their message relayed (and possibly misplaced) by someone they do not know. Also, voice mail can improve a company's image by making it appear larger, more professional, and technologically up-to-date.

How does it work?
The Call Pilot 100 voice mail comes with 4-channels and 10-mailboxes and attaches to the Norstar system through station ports. The number of channels equals the number of people who can be in the voice mail simultaneously: four external callers leaving messages, four internal staff members checking their messages, or any combination thereof. The Call Pilot 100 can be expanded to 40-mailboxes to accommodate growth, and can be activated through keycode upgrades as needed. This voice mail has 9-hours of storage capacity, and messages can be stored in individual mailboxes indefinitely.

Callers can be transferred into an employee's voice mailbox by any user on the system easily. Once a message has been left, the user's phone displays "Message for you" on the LCD and the message can then be easily checked, saved, copied, forwarded, or erased by following simple command prompts. Norstar voice mail systems also contain many more advanced functions designed to help improve your business' communications - such as external call transfer and remote notification functionality. To discover the many functions of voice mail, click here.

Automated Attendant and Custom Call Routing
Nine out of ten companies prefer a receptionist or other staff member to answer the phone and then transfer the call accordingly. But what if all your staff is busy or if someone calls your business after hours? The Automated Attendant (AA) in this case can be programmed to answer the calls for you after a few rings to give your staff a chance to answer first. In the case of after hours calls, of if you prefer the AA to answer all calls instead of your staff, it can be programmed to pick up immediately and play your greeting. A simple example of an AA greeting could be:

"Thank you for calling [my company]. If you know your party's extension please dial it now, press zero for the operator, or pound (#) for the company directory."

The AA can be programmed to have different greetings according to the time of day, or holiday schedules. The Call Pilot 100 voice mail can even be set up to answer with an auto-attendant for up to four different companies, for those who run multiple businesses under one roof!

Callers can be given additional choices to reach their destination through Custom Call Routing (CCR). The CCR can be set up to transfer a caller to an individual, or a group of telephone sets (such as a sales department), or an information mailbox (to give someone directions to your office), or to another level of CCR. The first level of CCR choices are given after the caller hears the AA greeting. Here is a simple example:

"Thank you for calling....[the AA greeting plays]. Please choose from one of the following options:

For sales, press 1.
For accounting, press 2.
For driving directions and office hours, press 3."

Caller presses 2.

"For accounts payable, press 1.
For accounts receivable, press 2."

The caller is then transferred to the appropriate person's extension or group of extensions. To learn about the many different features and functions of the Norstar voice mail systems, click here.

Mailbox Expandability and ACD enhancement software
The Call Pilot 100 voice mail can be expanded to 40-mailboxes to accommodate business growth. Mailboxes can be purchased as an upgrade in 1, 4, 8, and 16-mailbox increments. Also, the Call Pilot 100 can have an Automatic Call Distribution (ACD) software package loaded. ACD allows callers to be put in a call queue to be answered by the first available representative. A business that has an inbound call center type environment would benefit the most from ACD functionality.

Have questions? Please contact us, or call toll-free: 1-866-GOSOTEL and we will be glad to help advise you on a voice mail system solution!